HomeTamarac NewsFort Lauderdale enhances public service accessibility with centralized hotline

Fort Lauderdale enhances public service accessibility with centralized hotline


Fort Lauderdale, Florida – Fort Lauderdale has introduced a streamlined approach for residents to connect with all city department customer service teams.

By dialing 954-828-8000, individuals can easily reach out for information, assistance, or support from a wide range of departments, such as Public Works, Development Services Department, and Transportation and Mobility, among others. This initiative is designed to make it simpler for residents to get answers to questions about utilities, permits, public services, and other city-related inquiries with a single phone call.

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The centralized customer service hotline operates from 6 a.m. to 3 a.m. daily, demonstrating the city’s commitment to providing high-quality service nearly around the clock. For those needing to make inquiries outside these hours, from 3 a.m. to 6 a.m., a menu offers options to route callers to a vacation rental hotline, the public safety non-emergency line, and a voicemail service. This voicemail is monitored for urgent water and sewer concerns, ensuring prompt attention to critical issues.

Residents are encouraged to use this service by calling 954-828-8000 or emailing lauderserv@fortlauderdale.gov for their non-emergency needs. In case of emergencies, the city reminds everyone to dial 911 for immediate assistance.

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This new hotline exemplifies Fort Lauderdale’s dedication to enhancing access and responsiveness to its residents’ needs.

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